Mome Shipping and Order Policy

1. U.S. Shipping

FREE Standard Shipping for orders over $200 (USD).
For orders under $200:

Standard Shipping: $9 (Delivery in 2-5 business days)
Priority Shipping: $13 (Delivery in 1-3 business days)
Expedited Shipping: Starting at $29 (Ships the same or next day; delivery in 1-2 business days)

Processing Time: We need 1-3 business days to prepare your package before it’s handed to the carrier. Orders are not processed on weekends or U.S. holidays.

Pre-Orders: Some popular sizes may be marked as pre-order after they sell out, and the new ship date (the date the product is ready to ship) will be specified in the size options. Some styles are also marked as pre-order, the estimated ship date will be specified in product descriptions.

Orders with both pre-order and ready-to-ship items will be shipped together when the pre-ordered item is ready. Need ready-to-ship items earlier? Email us at info@momebrand.com, and we’ll accommodate your request.

2. Lost or Damaged Packages

Once your package leaves our studio, Mome is no longer responsible for it. If your package is lost or damaged, please contact the shipping carrier (e.g., USPS) for quicker assistance. If they can’t locate your package, email us at info@momebrand.com, and we’ll do our best to help find a solution.

3. Order Modifications & Cancellations

If your order is shipped with Expedited Shipping and you’ve received a tracking number, cancellations are not possible since we prioritize these orders.

4. Returned Packages in USA (Incomplete or Incorrect Address)

If your package is returned to us due to an incomplete or incorrect address, please email us at info@momebrand.com, and we’ll arrange reshipping. You’ll just need to cover the new shipping fee and any return fees charged by the carrier (if applicable). We’ll email you an invoice for the fees and once we receive payment, we’ll get your package back on its way!

If you prefer a refund, we’ll refund your order minus the original shipping fee and any return fees charged by the carrier (if applicable) as a store credit or to your original payment method.

If you have any questions, feel free to reach out to us at info@momebrand.com.

5. International Shipping

We offer free shipping on international orders over US$250. For orders of US$250 or less, shipping rates vary based on package weight.

Orders ship within 1–2 business days. Delivery typically takes 3–12 business days after shipment, depending on your location and customs processing.

For most destinations including Canada, the United Kingdom, European Union countries, Australia, New Zealand, the United Arab Emirates (UAE), Japan, and many others, duties and taxes are included in your total at checkout, with no additional payment required upon delivery.

For destinations where duties and taxes cannot be prepaid, customers are responsible for any applicable import charges upon arrival. These charges are set by local authorities and may change without notice. Please refer to the information shown at checkout for your destination.

6. Returned Packages for International Orders due to Incorrect Address or No Receiver Available

If a package is returned to us due to an incomplete or incorrect shipping address, or because the recipient was unavailable to receive the package, the following policy applies:

Return Handling

If the package is returned to our warehouse, we will notify you by email.
We do not reship returned international packages. Thank you for your understanding.
Refunds are only available if the item is received in resellable condition. A Return to Sender (RTS) fee, any taxes or tariffs billed to us, and any carrier return handling fees will be deducted from your refund.

If the package is not returned to us (e.g., lost, abandoned, or refused at customs), we cannot issue a refund.

Address and Delivery Responsibility

Please ensure all shipping details are accurate at checkout.
We are not responsible for delays, losses, or returned packages caused by address errors, missed delivery attempts, or customs refusal.

7. Shipping During Sale Events

During busy sale events, processing and shipping may take longer than usual due to increased order volume. We truly appreciate your patience. Our small team works hard to pack and ship every order with care as quickly as possible.

8. Combined Orders (Pre-order + Ready-to-Ship)

Orders containing both pre-order and ready-to-ship items will ship together once all items are ready. If you’d like your ready-to-ship items sent separately, please contact us at info@momebrand.com. An additional shipping fee may apply.