Shipping and Return Policy for Pre-orders
- For pre-order items, US standard shipping rate is $11.5. Free US shipping with orders over $150.
- For international shipping, a shipping rate is calculated at checkout and depends on weight and destination. Please be aware that you are responsible for any additional import duties and fees that may be charged by the carrier before delivery is released. Mome are not responsible for these extra fees and any order returned to us will not have shipping refunded.
- To modify your order, please email us at email@example.com within 24 hours, so we can assist you.
Please note: Due to the limited edition nature of the pre-ordered and customed items and logistics involved, we are not able to make cancellations or offer returns unless the item is faulty or incorrect. We only offer size exchanges for the same product (if available and for US orders only.). Exchanges must be initiated within 7 days of successful delivery.
Before placing an order, please make sure you select the correct size based on the size chart of each style shown on the product page. If unsure please email firstname.lastname@example.org with any questions.
Each item will be inspected before shipping. However, if you receive item which is incorrect or damaged, you must email us within 48 hours of delivery.
*This shipping & return policy for pre-order items overrides the general shipping & return policy.